How does your delivery service work?
rhombus2023-02-25T19:05:33-08:00Long Term Care|
Our professional drivers will deliver on a schedule and on-demand, depending on your specific needs.
How do I report a concern or error?
rhombus2023-02-25T19:39:36-08:00General, Long Term Care|
Please contact the pharmacy directly via phone or email. Our team stands ready to work with you.
What should I do if I am experiencing an adverse drug reaction?
rhombus2023-02-25T19:41:43-08:00General, Long Term Care|
If you are experiencing a medical emergency, please dial 911 immediately. If your reaction is not an emergency, please contact us to let us know your symptoms and we also recommend contacting your health care provider that prescribes your medications.
How do I obtain medications not available at our pharmacy?
rhombus2023-02-25T19:36:50-08:00General, Long Term Care|
Some medications are only available via limited distribution at specific pharmacies around the country. Our team members will work directly with you to identify the appropriate source for any products that we are unable to supply.
How do I transfer a prescription to another pharmacy?
rhombus2023-02-25T19:40:26-08:00General, Long Term Care|
We're sorry you need to transfer a prescription. Please have the pharmacist from the receiving pharmacy contact us via phone to transfer the information.
How do I learn about prescription substitutions?
rhombus2023-02-25T19:33:53-08:00General, Long Term Care|
Contact our pharmacy team by phone or email.
How do I check on the status of a prescription?
rhombus2023-02-25T19:30:37-08:00General, Long Term Care|
Give us a call and our team members would be happy to assist you with your inquiry.
How do I access medications in case of an emergency or disaster?
rhombus2023-02-25T19:28:49-08:00General, Long Term Care|
In the case of an emergency or disaster, please attempt to contact us via phone. If we are unreachable, you may take your prescription bottle or packaging to any pharmacy and request an emergency supply. We maintain emergency operations between our different physical locations. You may also reach the on [...]
How do I place a prescription order?
rhombus2023-02-25T19:38:04-08:00General, Long Term Care|
If your health care provider sends us your prescription directly, this will initiate the prescription order process. Feel free to contact us directly via phone or email to check on your order.