In the case of an emergency or disaster, please attempt to contact us via phone. If we are unreachable, you may take your prescription bottle or packaging to any pharmacy and request an emergency supply. We maintain emergency operations between our different physical locations. You may also reach the on call pharmacist for our Long-Term Care Division by calling that pharmacy.
How do I check on the status of a prescription?rhombus2023-02-25T19:30:37-08:00
Some medications are only available via limited distribution at specific pharmacies around the country. Our team members will work directly with you to identify the appropriate source for any products that we are unable to supply.
What should I do if I am experiencing an adverse drug reaction?rhombus2023-02-25T19:41:43-08:00
If you are experiencing a medical emergency, please dial 911 immediately. If your reaction is not an emergency, please contact us to let us know your symptoms and we also recommend contacting your health care provider that prescribes your medications.
How do I report a concern or error?rhombus2023-02-25T19:39:36-08:00
We use the very latest in equipment including: Synmed (multidose bingo cards), Parata Pass (strip packaging) and Parata Check Pass (automated checking machine) ensuring the correct tablets are in the correct pouch.
How long will it generally take to get my meds?rhombus2023-02-25T19:08:45-08:00
After 50+ years in the industry, we know a thing or two about operations and what you need to be most effective at your business. We pride ourselves in transparent and customized reporting, along with a strong desire to work with your team to identify ways we can ALL improve along the way to better serve your residents and/or patients.
Do you take all insurance plans?rhombus2023-02-25T19:10:09-08:00
We understand how important it is to get it right. We use barcode scanning within our pharmacy computer system, a standalone machine to check all medication strips from our PASS automation, and multiple visual checks by our staff at various points throughout the process.
How is you pricing in comparison to everyone else?rhombus2023-02-25T19:12:07-08:00
Our regular phone hours are M-F: 8:00am-5:00pm and Sat/Holidays: 8:00am-4:00pm. We also have a pharmacist on-duty 24/7. With the Kelley-Ross team, you are never left in a lurch when it comes to your patient’s health.
How do I obtain a refill?rhombus2023-02-25T19:14:42-08:00
Please contact us if you believe that one of your medications may have been subject of a recall. In the event of patient-level recalls, our staff will contact you proactively.
We’re committed to providing excellence for our community. Please take a moment and let us know how we’re doing. How would you rate us?
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Kelley-Ross has been Seattle’s resource for innovative pharmacy services since 1925. We provide PCAB accredited compounding, ACHC accredited specialty pharmacy, innovative medication management, customized Long Term Care solutions and more.