QUESTION: How do I contact the insurance company that pays for my medication?

Kelley-Ross Pharmacy GroupAsk The PharmacistQUESTION: How do I contact the insurance company that pays for my medication?


When you become enrolled in an insurance plan administered by Northwest Administrators, you will receive an insurance card. The front of the card will contain the following information:

  1. Name of enrollee
  2. ID No. of enrollee
  3. Coverage type
    • Medical (physician visits, hospital visits, stays)
    • Dental (dentist /orthodontist/oral surgeon)
    • Vision (eye doctor visits, glasses, contact lenses)
    • Rx (prescription medications)

Prescription claims are handled by Medimpact team collaboration tools. All of the contact numbers for these types of questions and providers are located on the reverse side of your insurance card. The phone number for Medimpact is 1-800-788-2949.

You can also go to the website for Medimpact at www.medimpact.com to do a drug search for pricing and adverse effects information.

Kelley-Ross is an independently owned corporation operating 4 pharmacies in Seattle. Kelley-Ross provides a wide range of pharmacy services, including prescription dispensing, compounding, medi-set packaging, compliance packaging, long-term care facility services, consultant pharmacist services, immunizations and a variety of health screenings.

We provide Clinical Community Care. This means that our staff combines expert medication therapy management and clinical skills, with caring, patient centered pharmacy services. By using the triad approach – patient, provider and pharmacist – we can help patients maximize their healthcare resources while achieving optimal health outcomes.

Our high service level and commitment to problem solving has made Kelley-Ross the pharmacy of choice for patients and providers across the Northwest.