Long Term Care FAQs

Frequently Asked Questions - Long-Term Care

Click on any of the frequently asked questions below to reveal the answer.

a-iconOur professional drivers will deliver on a schedule and on-demand, depending on your specific needs.

a-iconWe use the very latest in equipment including: Synmed (multidose bingo cards), Parata Pass (strip packaging) and Parata Check Pass (automated checking machine) ensuring the correct tablets are in the correct pouch.

a-iconOnce orders are in our system, we aim to have 100% of these orders on the ‘routine delivery schedule’ within the next business day.

a-iconAfter 50+ years in the industry, we know a thing or two about operations and what you need to be most effective at your business. We pride ourselves in transparent and customized reporting, along with a strong desire to work with your team to identify ways we can ALL improve along the way to better serve your residents and/or patients.

a-iconWe take all Medicare D plans and most commercial insurance plans including Medicaid and Managed Medicaid.

a-iconYes – our pharmacists are available for both staff and resident educational sessions around a number of topics. We’re also open to developing specific education for your individual needs.

a-iconWe understand how important it is to get it right. We use barcode scanning within our pharmacy computer system, a standalone machine to check all medication strips from our PASS automation, and multiple visual checks by our staff at various points throughout the process.

a-iconWe pride ourselves on being as competitive as any pharmacy in the region. Have a question? Call us!

a-iconOur regular phone hours are M-F: 8:00am-5:00pm and Sat/Holidays: 8:00am-4:00pm. We also have a pharmacist on-duty 24/7. With the Kelley-Ross team, you are never left in a lurch when it comes to your patient’s health.

a-iconIf your health care provider sends us your prescription directly, this will initiate the prescription order process. Feel free to contact us directly via phone or email to check on your order

a-iconContact us via phone or email

a-iconIn the case of an emergency or disaster, please attempt to contact us via phone and if it is after normal hours please select the option for our on call pharmacist. If we are unreachable, you may take your prescription bottle or packaging to any pharmacy and request an emergency supply. We maintain emergency operations between our different physical locations.

a-iconGive us a call and our team members would be happy to assist you with your inquiry

a-iconContact our pharmacy team by phone or email

a-iconWe’re sorry you need to transfer a prescription. Please have the pharmacist from the receiving pharmacy contact us via phone to transfer the information.

a-iconSome medications are only available via limited distribution at specific pharmacies around the country. Our team members will work directly with you to identify the appropriate source for any products that we are unable to supply.

a-iconPlease contact us if you believe that one of your medications may have been subject of a recall. In the event of patient-level recalls, our staff will contact you proactively.

a-iconMany pharmacies, including ours, provide anonymous medication disposal boxes. Feel free to bring your unused medications to the pharmacy for disposal.

a-iconIf you are experiencing a medical emergency, please dial 911 immediately. If your reaction is not an emergency, please contact us to let us know your symptoms and we also recommend contacting your health care provider that prescribes your medications.

a-iconPlease contact the pharmacy directly via phone or email. Our team stands ready to work with you.

Kelley-Ross is an independently owned corporation operating 4 pharmacies in Seattle. Kelley-Ross provides a wide range of pharmacy services, including prescription dispensing, compounding, medi-set packaging, compliance packaging, long-term care facility services, consultant pharmacist services, immunizations and a variety of health screenings.

We provide Clinical Community Care. This means that our staff combines expert medication therapy management and clinical skills, with caring, patient centered pharmacy services. By using the triad approach – patient, provider and pharmacist – we can help patients maximize their healthcare resources while achieving optimal health outcomes.

Our high service level and commitment to problem solving has made Kelley-Ross the pharmacy of choice for patients and providers across the Northwest.