Frequently Asked Questions - Long-Term Care
Click on any of the frequently asked questions below to reveal the answer.
Our professional drivers will deliver on a schedule and on-demand, depending on your specific needs.
We use the very latest in equipment including: Synmed (multidose bingo cards), Parata Pass (strip packaging) and Parata Check Pass (automated checking machine) ensuring the correct tablets are in the correct pouch.
Once orders are in our system, we aim to have 100% of these orders on the ‘routine delivery schedule’ within the next business day.
After 50+ years in the industry, we know a thing or two about operations and what you need to be most effective at your business. We pride ourselves in transparent and customized reporting, along with a strong desire to work with your team to identify ways we can ALL improve along the way to better serve your residents and/or patients.
We take all Medicare D plans and most commercial insurance plans including Medicaid and Managed Medicaid.
Yes – our pharmacists are available for both staff and resident educational sessions around a number of topics. We’re also open to developing specific education for your individual needs.
We understand how important it is to get it right. We use barcode scanning within our pharmacy computer system, a standalone machine to check all medication strips from our PASS automation, and multiple visual checks by our staff at various points throughout the process.
We pride ourselves on being as competitive as any pharmacy in the region. Have a question? Call us!
Our regular phone hours are M-F: 8:00am-5:00pm and Sat/Holidays: 8:00am-4:00pm. We also have a pharmacist on-duty 24/7. With the Kelley-Ross team, you are never left in a lurch when it comes to your patient’s health.