I have a question that was not listed here
You can contact us at the Kelley-Ross Clinical Pharmacy Institute by email email@example.com or phone 206-838-4587
What should I do if my prescription medication is recalled?
rhombus2023-02-25T19:23:57-08:00Long Term Care|
Please contact us if you believe that one of your medications may have been subject of a recall. In the event of patient-level recalls, our staff will contact you proactively.
How do I obtain a refill?
rhombus2023-02-25T19:14:42-08:00Long Term Care|
Contact us via phone or email.
What are your hours?
rhombus2023-02-25T19:12:42-08:00Long Term Care|
Our regular phone hours are M-F: 8:00am-5:00pm and Sat/Holidays: 8:00am-4:00pm. We also have a pharmacist on-duty 24/7. With the Kelley-Ross team, you are never left in a lurch when it comes to your patient's health.
How is you pricing in comparison to everyone else?
rhombus2023-02-25T19:12:07-08:00Long Term Care|
We pride ourselves on being as competitive as any pharmacy in the region. Have a question? Call us!
How do you assure accuracy?
rhombus2023-02-25T19:11:23-08:00Long Term Care|
We understand how important it is to get it right. We use barcode scanning within our pharmacy computer system, a standalone machine to check all medication strips from our PASS automation, and multiple visual checks by our staff at various points throughout the process.
Do you offer ongoing education for our staff and any form of in-house consulting?
rhombus2023-02-25T19:10:47-08:00Long Term Care|
Yes – our pharmacists are available for both staff and resident educational sessions around a number of topics. We’re also open to developing specific education for your individual needs.
Do you take all insurance plans?
rhombus2023-02-25T19:10:09-08:00Long Term Care|
We take all Medicare D plans and most commercial insurance plans including Medicaid and Managed Medicaid.
What reporting structure/insight do you offer to give me peace of mind around operations and day-to-day impact to my bottom-line success?
rhombus2023-02-25T19:09:24-08:00Long Term Care|
After 50+ years in the industry, we know a thing or two about operations and what you need to be most effective at your business. We pride ourselves in transparent and customized reporting, along with a strong desire to work with your team to identify ways we can ALL improve [...]
How long will it generally take to get my meds?
rhombus2023-02-25T19:08:45-08:00Long Term Care|
Once orders are in our system, we aim to have 100% of these orders on the 'routine delivery schedule' within the next business day.